EcoWater Asia Official Website Privacy Statement
Last update: June 2, 2023
Kunshan EcoWater Systems Co., Ltd. (hereinafter referred to as “we”) has developed this Official Website Privacy Statement (hereinafter referred to as the "Statement") to explain how we, as the personal information handler, handle your personal information through this website (www.ecowaterasia.com). This Statement aims to help you fully understand how we collect, use, share, store and protect your personal information in the course of your use of this website, as well as your rights for personal information.
Specifically, this Statement will help you understand the following content:
I. Collection and Use of Personal Information
II. Transmitting Personal Information to a Third Party
III. Storage and Protection of Personal Information
IV. Your Rights for Personal Information
V. Protection of Minors
VI. Update of this Statement
VII. Contact Us
We are well aware of the importance of personal information protection and will protect your personal information in accordance with the law. In the process of handling your personal information, we adhere to the principles of legality, legitimacy and necessity, specifically including:
- Consistency of rights and responsibilities: We will take technical and other necessary measures to ensure the security of personal information, and avoid or reduce any adverse effects of the handling activities on your legitimate rights and interests;
- Clear purpose: We will handle personal information only for a clear, explicit and specific purpose;
- Openness and transparency: Through this Statement, we will inform you of the purpose, method, scope and other contents of handling personal information in a clear and intelligible manner;
- Choice and consent: As the basis of legality for handling activities is consent, we will carry out handing activities only after obtaining your necessary consent;
- Minimality and necessity: We will only handle personal information of the minimum type and quantity necessary to meet the purpose; after the purpose has been achieved, we will immediately delete or anonymize the personal information;
- Ensuring security: We will take necessary technical and management measures to protect the confidentiality, integrity and availability of personal information;
- Protection of rights and interests: We respect your rights for personal information, and provide channels for you to query, correct and delete personal information, revoke authorization and consent, cancel account, and file complaints, etc.
Please carefully read and understand this Statement before using our website. If you have any doubts, opinions or suggestions regarding the content of this Statement, you can contact us through the contact information provided at the end of this Statement.
I. Categories and Purposes of your Personal Information Collected and Handled by Us
In the course of your use of this website, we will collect and handle the personal information initiatively provided by you or generated from your use of the website services. We will handle your personal information as described in this Statement.
If we intend to use your personal information for other purposes not specified in this Statement, or use the information collected based on a specific purpose for other purposes, we will inform you in a reasonable manner, and obtain your consent again as required by law.
1. Categories of Personal Information and Purposes of Handling
In the course of your use of this website, we may collect and handle your personal information of corresponding categories for the purposes listed below:
Appointment for services:
Before purchasing and installing our products or while using our products, you may need to make an appointment through this website for various services we provide. In the process of your appointment, we will collect your personal information as follows:
- Appointment for in-store service experience: name, mobile phone number, country, city
- Appointment for water quality inspection service: name, mobile phone number, country, city, detailed address
- Appointment for product installation service: barcode, name & purchase date of the product, name, phone number, city & detailed address of the of the contact person, time of appointment, remarks
- Appointment for repair and maintenance service: barcode, name & purchase date of the product, name, phone number, city & detailed address of the of the contact person, time of appointment, remarks
Franchise services:
If you are interested in opening an EcoWater franchise retail store, you may contact us by sending an e-mail to Ecowater.Asia@ecowater.com.cn or by dialing +86 150-0188-8158, +66(0)93-624-8378 or +84 (0)91-123-3621.
In general, we will require you to provide your name, address, mobile phone number, request for cooperative project and other information. We will use this information to negotiate and follow up on franchise matters with you.
Contact and message services:
If you have any doubts about our products and services, you can contact us through the Contact Us section on this website or by dialing (+66)020-027-968
In general, we will require you to provide your country, detailed address and phone number, as well as a specific description of the issue or claim in question. We will use this information to handle your issue or claim and follow up on any subsequent matters.
Other services:
In some countries (such as Thailand), we provide a Nearby Stores service through this website, so that you can obtain a list of the address and contact information of our stores in a relevant area by selecting the country and city. In the process of searching for EcoWater stores, we will not collect your location information.
II. Basis of Legality for Handling Activities
In general, we rely on your consent as a basis of legality to handle your personal data.
In the rare cases where it is necessary for us to handle your personal information for the purpose of fulfilling legal obligations, or on other legally permissible grounds, we may also handle your personal information without obtaining your consent.
In the cases where it is required by law to obtain your separate consent (e.g. sharing your personal information with other personal information handlers or transmitting your personal information overseas), we will carry out relevant handling activities only after obtaining your separate consent.
By selecting the checkboxes 【attached to this Statement】 and clicking ‘I Agree’, you agree to our relevant handling activities.
III. Transmitting Personal Information to a Third Party
1. Entrusted handling
In the process of operating and maintaining this website, we may hire certain service providers (e.g. data center operators hosting the website) to provide technical services and support, and therefore transmit your personal information to them.
Our sales and after-sales service network covers the entire Asia Pacific region. To provide you with convenient and high-quality services and promote the development of our sales network, we may share your personal information with our regional brand service providers or franchised dealers.
These service providers and dealers will accept our entrustment and only handle your personal information according to our instructions. We will sign strict confidentiality agreements and appropriate data processing agreements with them, and request them to comply with the requirements of this Statement and personal information protection laws to handle your personal information. We will supervise and be liable for their handling activities.
2. Sharing or public disclosure
At present, we will neither share your personal information with any third party with independent handling purpose and methods, nor publicly disclose your personal information. If we need to carry out such handling activities in the future, we will promptly inform you and obtain your separate consent.
3. Transfer
If we need to transfer your personal information due to merger, division, dissolution, bankruptcy or other reasons, we will promptly inform you of the name and contact information of the recipient, request the recipient to continue to fulfill the personal information protection obligations, and obtain your consent again for any change in the handling purposes and methods described in this Statement.
IV. Storage and Protection of Personal Information
As this website is hosted on the servers of Azure, a third-party service provider hired by us, we will handle and store your personal information on Azure servers located in Hong Kong, China. Therefore, at present we will not transmit your personal information overseas. If we need to carry out such handling activities later, we will promptly inform you and obtain your separate consent.
We will retain your personal information only for the shortest period of time necessary to achieve the purposes specified in this Statement, except as required by law to keep your personal information for a longer period of time.
We will take security measures in compliance with industry standards to protect the personal information you provide and to prevent unauthorized access, disclosure, use, modification, damage or loss of data, and develop the personal information security incident response policy. We will also take necessary management measures to strictly control access to personal information, provide training to employees to whom your personal information may be made available, and conduct regular audits of technical and management measures to protect your personal information to the maximum extent.
However, the Internet environment is not 100% secure. If unfortunately a personal information security incident occurs, we will promptly report the incident to you and relevant competent authorities as required by law, and inform you of the remedial and rectification measures already taken or to be taken.
V. Your Rights for Personal Information
In accordance with the provisions of personal information protection laws, you enjoy the following rights for your own personal information:
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Right to know. You have the right to know our handling purpose and method of your personal information. If you have any doubt about the description made in this Statement, or expect us to make a further explanation on the handling activities, you can make a request to us at any time.
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Right to query, copy and correct. You have the right to query and copy your personal information at any time, and also have the right to supplement and correct your personal information. Subject to the conditions stipulated by relevant national competent authorities, you may also request the transfer of your personal information to a personal information handler designated by you.
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Right to delete. Under any one of the following circumstances, you have the right to request us to delete your personal information: the handling purpose has been achieved, is impossible to be achieved, or is no longer necessary to be achieved; we have ceased to provide the website or relevant products or services; the retention period of personal information has expired; you have revoked your consent to our handling activities; our handling activities violate the laws and regulations; or there may be other circumstances where the personal information should be deleted as stipulated by laws and regulations.
- Right to revoke consent. You have the right to revoke your consent to the handling of your personal information, but the personal information handled before the revoke will not be affected.
- Right to file complaints. You have the right to file a complaint with the data protection agency regarding the handling of your relevant personal information.
If you would like to exercise any of the above rights, please contact us through the contact information provided at the end of this Statement. We will provide feedback on your request within 30 days. To ensure the security of your personal information, we may perform necessary identity verification at the time of handling your request.
In principle, we will not charge any fee for your reasonable request. However, we may charge an appropriate fee for the requests which are repeated several times and exceed reasonable limits. We may reject the requests which are unreasonably repetitive, require disproportionate technical efforts (e.g. need to develop new systems or fundamentally change existing practices), or pose a risk or negative impact to the legitimate rights and interests of others.
VI. Protection of Minors
Our website and relevant products and services are mainly aimed at adults, and we will not initiatively collect the personal information of minors under the age of 14. If you are a minor under the age of 14, we need your parent or guardian's consent for you to use this website and to allow us to handle your personal information in accordance with this Statement. Before obtaining such consent, do not use our website or relevant products or services. If we discover that we have collected any personal information of minors under the age of 14 without the prior consent of their parent or guardian, we will delete such information as soon as possible.
VII. Update of this Statement
We may make changes to our handling activities of your personal information from time to time based on the functions of the website and updates to relevant products or services. Before making such changes, we will update this Statement accordingly, provide prompts for updates on the website, and, if necessary, obtain your consent.
VIII. Contact Us
If you have any doubts, opinions or suggestions regarding this Statement, or expect to exercise any of your rights for personal information, please contact us by sending an e-mail to 【compliance@ecowater.com.cn】.
【Please obtain the consent of a natural person using the following paragraphs displayed in a pop-up window or by other means】
[I Agree]
